MICHAEL'S SERVICE PROMISE:
- I want to ensure that I am easy to access, easy to work with, and that you enjoy the experience of dealing with me at all times, via all channels.
- I am here to listen to your feedback, ideas, questions or concerns. My communications will be clear, concise and jargon free.
- I aim to answer your calls promptly, or when you leave a message, come back to you within 1 working day.
- I aim to respond to your email, web-submitted query or letter swiftly and in no longer than 3 working days.
- Face-to-face review meetings will be conducted at a time and place to suit you.
- I am here to help you and will be flexible in my approach to suit your requirements as your needs change over time.
- Regular financial communications will be tailored to you and relevant to your interests.
- I will always aim to resolve all queries immediately but where this is not possible I will agree with you an acceptable timescale, keeping you regularly updated in the meantime.
- I will always keep your data secure and confidential.